FREQUENTLY ASKED QUESTIONS
If you have a questions that isn't here, please feel free to CONTACT US.
HOW DO YOUR SHIRTS FIT?
We know we all want to look gooood! Check out our size guide on each product. Please contact us if you have any questions about sizing.
WHEN WILL MY ORDER SHIP?
All orders generally take 2-4 business days to process before shipping. However, in the event of a presale or if an item is on backorder, processing can take up to 4 weeks. You will receive an email with tracking once the order is packaged, labeled, and ready to be picked up by the mail courier.
HOW WILL MY ORDER SHIP?
Domestically we ship through the Postal Service and internationally we use Globegistics.
WHY HAVE I NOT RECEIVED MY ORDER YET?
Orders may take up to 3-5 business days to be processed. Domestic shipping can then take up to 5 to 10 business days.
International shipping times vary country to country, but usually take 10 to 15 business days. In some cases it can take up to 6 weeks. Wallflower Merchandise does not ship partial orders, your order will only ship if all items are in stock. If items are out of stock, you will be notified by email.
If an incorrect address was provided, your order could have had an attempted delivery and been returned to our distribution center. If this is the case, a Wallflower representative will contact you as soon as it is received and processed.
TRACKING SHOWS MY ORDER HAS BEEN DELIVERED BUT IT ISN'T HERE. WHERE IS IT?
In the event your item was marked as delivered by the Postal Service and has not arrived, we kindly ask if you can reach out to your local post office. There may be a chance your item may have prematurely been scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then please do not hesitate to contact us.
I DID NOT RECEIVE A CONFIRMATION EMAIL, WHAT SHOULD I DO?
Please contact us at email@example.com and we’ll confirm that your purchase went through.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Please contact a representative at firstname.lastname@example.org immediately. We will do our best to change the address before the package goes out. However, if the package has already been shipped, you may be charged for additional shipping and handling.
IS TRACKING AVAILABLE?
Yes, we issue tracking numbers for all orders. You will receive an email with the tracking information once your order has been processed, labeled, and ready for courier pickup.
CAN YOU COMBINE SEPARATE ORDERS AFTER THEY HAVE BEEN PLACED?
We wish we could, but we aren't able to. If you purchase items separately, then they will be shipped to you separately.
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive an email confirmation when your order has shipped.
DO YOU SHIP INTERNATIONALLY?
While it’s not common, mistakes do happen. You may receive the wrong size, color, or item. Please contact a representative at email@example.com. Our representative will work with you to get the issue resolved. Please understand that we will not accept items that have been washed or worn.
WHAT IF I AM NOT SATISFIED WITH THE QUALITY OF THE ITEM I RECEIVED?
We strive to provide items with the highest quality to our customers. Please contact a representative at firstname.lastname@example.org. Our representative will work with you to get the issue resolved. You may be asked to send in a photo and return the item. Please understand that we will not accept items that have been washed or worn.
Note: All items are manufactured to look as close as possible to the mock image displayed in the store. Any distress in the shirt or print visible in the mock will be on the final product.
WHAT IF ONE OF THE ITEMS IS OUT OF STOCK?
We will typically have items restocked within a few weeks. There are times, though, where an item will not be restocked because it was a limited run item or to make room for new products.
WHAT IF I RECEIVED MY ORDER, BUT IT'S INCOMPLETE?
If you received your order and it’s missing items, please contact customer support at email@example.com. You must notify us of any problems with your order within 5 businesses days of the delivery date.
DO YOU OFFER BULK DISCOUNTS?
Yes we do! You can receive 15% off when your order 10+ shirts. Please contact us before placing an order for a discount.
CAN I CANCEL MY ORDER?
Since we have limited availability of our products, we are unable to cancel or change orders once they have been placed.
CAN I EXCHANGE/RETURN MY ITEM?
Our policy lasts 30 days. If 30 days have gone by since it was shipped to you, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Any items with signs of wear or washing will be rejected.
If you need to exchange it for another size, send us an email at firstname.lastname@example.org and send your item to: 39523 Gallaudet Dr Unit 385 Fremont, CA 94538.